Frequently asked questions (FAQ)

Products

Orders

Shipping

Accounting

Returns

Is an exchange possible?

Our products are generally excluded from exchange.
If you have ordered an article that you want to return and replace with another one, you can send this article back for a credit note and order a new one for a fee.

Please note to announce the returns before by telephone under +49 5971-793610. In addition, the return costs are at your expense. You will then receive a credit note from us and can place a new order via our online shop. Please also note that you will have to pay shipping costs for a new order.

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